|I don't think he actually said that...but I'm sure he would agree with it|
I can't really think of anything good that happened out of anger. I think that sometimes goodness prevails from an angry situation, but I don't think that anger has ever actually generated something good.
Stress, like Ego, can bring out anger
Selling a home is stressful - for everybody! As the real estate agent, we should be the ones that can provide as much of a calming factor as possible. We certainly should never allow our ego to get involved in the deal. (That sneaky ego that we don't always know what it's up to).
I really like to focus on being mindful of myself - especially during stressful moments. I don't always pull it off, but when I am mindful - I find that anger does not often get the better of me. Being mindful allows me to respond only when I am calm and OK with what is going on around me. I can allow the other person to continue to lose their cool without having it affect me in a negative way.
Be compassionate till it hurts...don't worry, it won't
When I was younger I used to think that screaming into a pillow or hitting things got rid of my anger. I believe now that behaving that way can become habit. Acting on your anger verbally, can become a habit. Like parents on a soccer sideline vocalizing their anger over how the game is being played or refereed, if you behave that way often enough it defines you as a person.
When a real estate transaction becomes tense, try to remember that the agent on the other side has just as much stress going on as you do. If it's gotten the better of them being compassionate can help them pull those feelings back and get back in control themselves. Compassion is not an easy emotion - and it is probably even more difficult to put into practice. If you can pull that off, however, you just might be able to get through the stressful moments with...well...less stress. And that's good for everyone!